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FAQ


Shipping Related Questions

 

 

 Can I track my order?

Orders can be tracked within the US. When your order is packed and ready to go, you will receive an email with a tracking number. Once you receive that tracking number, your package is in the mail. You can track your order on the USPS web site. Please note that international orders are only tracked within the US. After it leaves the US, it becomes the property of your regional postal system, and is no longer tracked by the USPS.

 

Can I change or cancel my order?

Once your order is placed, it is sent to our fulfillment center and it cannot be canceled, changed or redirected to another address.  If we ship your package to the address you provided and it is returned, we will issue a credit for the product price less a 15% restocking fee.  Shipping is non-refundable.   

 

How long will it take to ship my order?

Orders generally ship within ten business days.   For orders with multiple items, they may ship at separate times from different warehouses.  Notifications and tracking information for each shipment will be sent via email.  

With the current COVID19 crisis, orders have been delayed.  We are working hard to get orders out as soon as possible.  

  

Special note for international orders:

Import duties, taxes, charges, and/or Value-Added Taxes (VAT) (customs fees) are not included in the item price or shipping cost of your order. These charges are the buyer's responsibility. These fees are calculated at the shipping destination and must be paid upon delivery. Fees will vary, depending on the destination country. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

Serial Killer Shop is located in the US and all orders are processed in US dollars. International customers are encouraged to pay using PayPal.

 

I never received my package. What do I do?

If you have not received your package within 30 days (US) or 60 days (international) please contact USPS. Use the tracking information that was sent to you and file a form to trace your order. You can find that on their web site:

USPS CLAIMS DEPARTMENT

They will guide you through the process of trying to find your missing package. Please be aware that we are not responsible for lost, stolen or misdirected packages.

 

Product Related Questions

 

What size do I order?

The measurements of our products are located in the product description. The best way to find your size is to measure your favorite t-shirt 1" below the armhole and compare the size to your the measurements of your favorite tee. 

 

How is your apparel printed?

All of our products are printed using top of the line custom printing processes with water based inks. This process makes for an extremely comfortable print, as the ink is absorbed into the fabric rather than sitting on top of it. Once you wash your garment for the first time, the ink will completely set into the fabric.

 

Does your apparel shrink?

If you plan on washing/drying your garments frequently, our shirts will shrink between 3-5%. If you do not want your products to shrink - we recommend washing your products in cold water and hang drying them only.

  

 

 

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